Clients: Health Care

Click on any client to learn more about the project.

Clients by Category    Clients in Alphabetical Order    Clients by Year

AARP (2009)

Using a unique approach to problem solving, AARP hired us to facilitate a meeting among stakeholders to discuss a proposed legislative bill (LD 1078) that would reorganize the delivery of state-supported long term care. Held at the State House in Augusta, the meeting included the Commissioner and other top officials from the Department of Health and Human Services, legislators, and representatives from several organizations with an interest in long term care.

AARP (2011)

AARP is is a membership organization leading positive social change and delivering value to people age 50 and over through information, advocacy and service. We were hired to facilitate a “community conversation” to collect community input on key issues and prepare a full report. Leigh Tillman served as lead facilitator.

American Psychiatric Association Area One Council (2009)

The American Psychiatric Association Area One Council, representing psychiatrists in the six New England states as well as Canada’s Eastern provinces and Quebec, engaged us to facilitate two meetings at its spring conference in Boston. We also prepared reports of the meetings.

APS Healthcare (2014)

APS Healthcare works with a variety of healthcare system parties (Medicaid Agencies, state and local governments, health plans, employers, and others) to design and deliver disease management services, care coordination, clinical quality and utilization review, and behavioral health services. We were hired to plan and facilitate a staff retreat for the leadership team of APS Healthcare in Maine, with a special focus on what makes a great team.

Bangor Nursing and Rehabilitation Center (2011-2012)

Bangor Nursing and Rehabilitation Center is a 60-bed facility providing nursing care, assisted living, and rehabilitation therapies. We were hired to help facilitate development of a strategic plan. The process included industry/competitor analysis, internal and external stakeholder interviews, a staff survey, and a series of facilitated strategy team meetings.

Blue Hill Center for Holistic Health (2004)

This brand new and ambitious board of directors hired Craig to run a kick-off board retreat at which the group made several decisions about how they will operate as a board and approved a draft vision statement for their organization. The board operates by consensus, so there was a fair amount of time devoted to learning consensus process and conflict management.

Co-Occurring Collaborative Serving Maine (CCSME) (2016)

Co-Occurring Collaborative Serving Maine (CCSME) serves those affected by co-occurring conditions by advocating for best practices, encouraging professional development, maximizing collaboration, and facilitating integrated health and behavioral health services. We were hired to plan and facilitate a strategic planning board retreat to affirm strategic direction and identify specific strategies for board and member development.

Common Ties Mental Health Services (2011)

Since 1985, Common Ties Mental Health Services has promoted the health and wellness of citizens of Androscoggin County by providing programs to support recovery from physical, mental, and substance abuse illnesses. We have been hired to help plan and facilitate a strategic planning retreat for the staff. We will also prepare a draft Strategic Plan based on results of the retreat.

Community Clinical Services (2009)

Part of St. Mary’s Health System in Lewiston, Maine, Community Clinical Services is a Federally Qualified Health Center with 19 different practice sites. We were hired to facilitate a strategic planning retreat of the board of directors.

Community Clinical Services (2010)

Part of St. Mary’s Health System in Lewiston, Maine, Community Clinical Services is a Federally Qualified Health Center with 19 different practice sites. We were hired to help finalize the organization’s strategic plan.

Community Clinical Services (2012)

Affiliated with St. Mary’s Health System, Community Clinical Services (CCS) provides comprehensive medical services — including primary care, dental care, mental health, and school-based health — to the residents of Androscoggin County, for the benefit of the community. We were hired to facilitate a strategic planning retreat among members of the board and senior staff to review community needs and decide on strategic directions for CCS. We also prepared a complete report of the meeting.

Community Clinical Services (2018)

Community Clinical Services is the Federally Qualified Health Center serving the Lewiston/Auburn area of Maine, providing medical, behavioral, and pediatric dental services to people regardless of ability to pay. We were hired to facilitate a strategic planning board retreat, and prepared a complete report.

Community Health Leadership Board (2018)

The Community Health Leadership Board (CHLB) is a partnership of hospitals, healthcare providers, and the city of Bangor, Maine, acting as a collective catalyst for improved health, hopefulness, resiliency, and innovation in the Bangor region. We were hired to facilitate a CHLB retreat to discuss strategies to address the community’s opioid crisis.

Community Health Options (2018)

Community Health Options is a non-profit, member-led health insurance plan providing comprehensive health insurance benefits to individuals, families, and businesses. We were hired to facilitate an Executive Team Retreat and a retreat among the Executive Team, Executive Vice Presidents, and Directors.

Consumer Council System of Maine (2015)

The Consumer Council System of Maine is mandated by the State Legislature to represent consumers of mental and behavioral health services. We were hired to facilitate a strategic planning retreat and prepare a complete report.

Consumer Council System of Maine and NAMI (2010-2011)

The Consumer Council System of Maine has teamed up with NAMI (National Alliance on Mental Illness) to convene a series of meetings of peer and family support groups for people with mental and behavioral health challenges. The purpose of the meetings is to explore collaboration opportunities. We have been hired to help plan and facilitate the meetings and prepare a complete report.

COR Health (2019)

COR Health provides quality home and community health services, focusing on compassionate care, choice, and dignity. We were hired to assist with organizational development.

Daniel Hanley Center for Health Leadership (2011)

Since its founding in 2002, the Daniel Hanley Center for Health Leadership has worked to build a solid foundation of healthcare leadership for Maine’s future. We were hired to facilitate a full day conference, “Accelerating Clinical Information Sharing for Maine’s Behavioral Health Provider Community” and several follow-up meetings.

DFD Russell Medical Centers (2008)

We facilitated a board retreat to develop a new three-year strategic plan for the DFD Russell Medical Centers (DFDRMC) in Leeds, Turner and Monmouth, an independent public/private partnership founded in 1975 to provide affordable and accessible health care to area residents.

Direct Health Care Worker Registry (2006)

In response to a recent legislative mandate, a coalition of organizations, including the Long Term Care Ombudsman Program, the Maine Center for Economic Policy, the Muskie School of USM, and the DHHS Office of Elder Services, hired us to facilitate dialogue among health care providers, workers, and consumers. Our objective was to find common ground among these interests and develop consensus recommendations on the nature of a statewide registry of direct care workers.

Disease Management Collaboration (2008)

The Disease Management Practicum Group and the Daniel Hanley Center for Health Leadership, in collaboration with The Institute for Civic Leadership hired us to facilitate a half-day retreat to explore new ways of preventing and managing chronic disease in Maine.

Downeast District Coordinating Council for Public Health (2012 – 2013)

The Downeast District Coordinating Council for Public Health is overseeing implementation of a federal Community Transformation Grant which will help Washington and Hancock Counties expand efforts in tobacco-free, active living, healthy eating, quality clinical preventive services, and healthy and safe physical environments. We have been hired to help plan and facilitate a series of meetings of the Community Transformation Grant Oversight Committee, to develop a shared understanding and collaborative approach for implementing the grant. Leigh Tillman is serving as lead facilitator.

Eastern Maine Healthcare (2009)

Eastern Maine Healthcare hired us to facilitate internal management discussions in order to improve collaboration and service delivery.

Eastport Health Care (2011)

Eastport Health Care is a FQHC (Federally Qualified Health Center) providing the residents of Washington County with comprehensive medical, dental and mental health care. We were hired to plan and facilitate a one-day retreat of the Board of Directors to review the mission and vision and begin crafting a strategic plan for the next five years.

Family Planning Association of Maine (2013)

The Family Planning Association of Maine raises awareness of family planning issues and provides health care services to Mainers, especially people with limited or no income and those who are uninsured. We were hired to facilitate a full-day staff retreat to explore workplace culture and the Association’s work in clinical settings. We also prepared a Complete Report of the retreat.

Franklin Healthy Community Coalition (2007)

The Healthy Community Coalition promotes health and well-being in Franklin county, Maine and surrounding towns. They hired us to facilitate a half-day retreat of the Board of Directors to establish priorities.

Governor’s Council on Physical Fitness, Sports, Health, and Wellness (2005)

This Governor-appointed Council hired us to plan and facilitate a highly interactive one-day retreat. The group affirmed their mission and determined specific goals and actions to make them more effective. We also prepared a written report of the meeting.

H.O.P.E. (2008)

“Healing Of Persons Exceptional”. Since its inception in 1987, the non-profit H.O.P.E. has provided support for individuals facing illness and life challenges to find meaning, value and purpose in their lives. We were hired to facilitate a planning retreat.

Health Resources and Services Administration (HRSA) (2009-Fall)

We were hired to provide four facilitators for the HRSA Community Strategic Partnership Conference in Portland, Maine in October. This was a gathering of practitioners from across New England to collaborate on ways to improve delivery of rural healthcare.

Health Resources and Services Administration (HRSA) (2009-Summer)

The federal Health Resources and Services Administration (HRSA) partnered with the Maine Primary Care Association and the Maine Center for Disease Control to hold a strategic partnership meeting focused on connecting specialists with rural health providers to address Hepatitis C. They hired us to facilitate a full day meeting of these providers to discuss how to improve connections with specialist consultants regarding the disease. In addition to facilitating the meeting, we prepared a complete report.

HealthInfoNet (2010)

HealthInfoNet, a non-profit organization was established in 2006 to develop a statewide electronic health information exchange (HIE) for Maine. As a result, Maine is about to become one of the first states in the nation to develop a statewide HIE. We were hired to facilitate a strategic planning retreat for the Board of Directors.

HealthInfoNet and Maine Quality Forum (2008)

As a result of a recent legislative resolve, HealthInfoNet and the Maine Quality Forum jointly convened a multi-stakeholder group to study and make recommendations for creating and financing a fund to establish and sustain HealthInfoNet, a statewide digital clinical information network. The group also considered future options for developing a strategic health information technology investment fund. We were hired to facilitate this multi-stakeholder process, which included regular meetings over an eight-month period.

Healthy Androscoggin (2008)

Healthy Androscoggin is dedicated to improving the health of all Androscoggin County citizens through collaborative planning, community action, education and prevention. We facilitated a board retreat where directors reviewed recent accomplishments and built consensus around a strategic direction.

Healthy Androscoggin (2009)

Healthy Androscoggin is dedicated to improving the health of all Androscoggin County citizens through collaborative planning, community action, education and prevention. We were hired to facilitate two staff retreats, which included team building and other activities.

Healthy Androscoggin (2010)

Healthy Androscoggin is dedicated to improving the health of all Androscoggin County citizens through collaborative planning, community action, education and prevention. We have been hired to facilitate and provide a complete report of the annual retreat of the board and staff, which will focus on strategic planning. This is our third time working with this successful group.

Healthy Maine Partnership, City of Portland (2007)

The City of Portland received a significant Healthy Maine Partnership grant from the Maine Center for Disease Control to provide public health and related services. We were hired to facilitate a board retreat to discuss how Healthy Portland will transition into a larger initiative. We also prepared a complete report of the meeting.

Healthy Northern Kennebec (2018)

Healthy Northern Kennebec works on issues surrounding nutrition, substance use, and community health in the region around Waterville, Maine. Craig was hired to offer a communications workshop on “Keeping Your Cool in Heated Conversations.”

Healthy Northern Kennebec (Summer 2014)

Healthy Northern Kennebec is a non-profit working collaboratively with community agencies, government and local citizens towards resolution of local health problems. We were hired to facilitate a series of focus groups to learn community members’ thoughts about being healthy in the greater Waterville area. In addition to facilitating and documenting the groups, we also prepared a report of findings highlighting top themes.

Healthy Northern Kennebec (Winter 2014)

Healthy Northern Kennebec is a nonprofit working collaboratively with community agencies, government, and local citizens towards resolution of local health problems. Building on our earlier focus group work, we were hired to facilitate two focus groups of community members to discuss specific issues related to healthy living in the Waterville area. We also prepared a report of findings.

High Value Healthcare Collaborative (2016)

The High Value Healthcare Collaborative (HVHC) is a provider learning network committed to improving health care value through data and collaboration. We were hired to help improve effectiveness and efficiency of the stakeholder meetings led by the HVHC Program Management Office Coordinators and Senior Leaders, including a full-day facilitation training and Craig’s observations of actual stakeholder meetings. As a result of this work, the group will establish and implement Standard Operating Procedures for high value meetings.

Home Care Alliance of Maine (2006-Fall)

The Home Care Alliance of Maine, a statewide trade association, hired us to plan and facilitate their annual meeting of members. During a full-day meeting, we discussed the organization’s membership and dues structure, committee structures, and related issues. We also prepared a complete report of the meeting.

Home Care Alliance of Maine (2006-late Winter)

This statewide non-profit, consisting of home health care providers, hospice providers and other health care organizations, hired us to facilitate two meetings in order to develop recommendations to the state on how to ease administrative burdens on health care providers.

Home Care and Hospice Alliance of Maine (2014)

The Home Care and Hospice Alliance of Maine is a nonprofit trade association supporting affordable, accessible, quality home care and hospice services throughout the state. We were hired to plan and facilitate a board meeting to discuss governance and member engagement.

Kennebec Behavioral Health (2011)

Kennebec Behavioral Health offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. We were hired to facilitate a full-day staff retreat focused on reviewing the past year and establishing future priorities. We also prepared a complete report of the meeting. Two months later we facilitated an additional meeting with senior staff at which the group prioritized top activities.

Kennebec Behavioral Health (2013)

Kennebec Behavioral Health offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. For the third year in a row, we have been hired to facilitate a full-day Senior Management Team retreat focused on reviewing the past year and establishing future programmatic and operational priorities.

Kennebec Behavioral Health (2014-2015)

Kennebec Behavioral Health (KBH) offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. We were hired to facilitate quarterly meetings of the organization’s Planning Team to discuss and make plans for strategic initiatives.

Kennebec Behavioral Health (2019 – 2020)

Kennebec Behavioral Health promotes the well-being of persons who experience mental illness, emotional difficulties or behavioral challenges. KBH provides one of the most comprehensive community mental health centers in Maine, with 21 sites in central Maine, and programs reaching from Rockland to Lewiston. We have been hired to facilitate a series of meetings involving a systems/process change for KBH.

Kennebec Behavioral Health (2019)

Kennebec Behavioral Health promotes the well-being of persons who experience mental illness, emotional difficulties or behavioral challenges. KBH provides one of the most comprehensive community mental health centers in Maine, with 21 sites in central Maine, and programs reaching from Rockland to Lewiston. Craig worked with the Senior Management Team on Strategic Planning and Organizational Development.

Kennebec Behavioral Health (Spring 2012)

Kennebec Behavioral Health offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. We were hired to plan and facilitate a Senior Management Retreat follow-up meeting to make decisions about long-term strategic objectives, short-term programmatic priorities, and operational improvements. We also provided a Highlights Report.

Kennebec Behavioral Health (Spring 2014)

Kennebec Behavioral Health (KBH) offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. For the fourth year in a row, we have been hired to help KBH with annual work planning and organizational development. This year we facilitated a retreat of the Senior Management Team and a retreat of all Senior Managers and Directors to review the past year and establish future programmatic and operational priorities. We also prepared complete reports of the meetings.

Kennebec Behavioral Health (Winter 2012)

Kennebec Behavioral Health offers a wide range of outpatient and medication services to promote the well-being of children, adults, and families who experience mental illness, emotional difficulties or behavioral challenges. For the second year in a row, we were hired to facilitate a full-day Senior Management Team retreat focused on reviewing the past year and establishing future programmatic and operational priorities. We also prepared a complete report of the meeting.

Long Term Care Ombudsman Program (2005)

This non-profit advocacy group hired us to facilitate a strategic planning retreat in two parts. In October,2004 we helped them analyze their strengths and weaknesses and develop consensus on a vision. In early 2005, we helped them establish strategic directions and specific action plans.

Long-Term Care Ombudsman Program (2010)

Faced with difficult decisions on how to cut the state budget, legislative leaders asked organizations that provide elder services in Maine to consider how to find savings in the long-term care system. We were hired by the Long-Term Care Ombudsman Program (LTCOP) to facilitate this discussion.

Long-Term Care Ombudsman Program (2012)

The Maine Long-Term Care Ombudsman Program is a non-profit agency whose mission is to advocate for quality of life and care for long term care consumers. We were hired to help plan, facilitate, and record a meeting to gather stakeholder input regarding an initiative to reduce unnecessary hospital admissions.

Maine Academy of Family Physicians (2015)

The Maine Academy of Family Physicians represents over 700 family physicians, family medicine residents and medical students in Maine. The Academy advocates for the specialty of Family Medicine, and enhances communication among and provides information to Maine family physicians. We were hired to facilitate a multi-day strategic planning retreat to help the Academy plan for the future.

Maine Assembly on School-Based Health Care (2006)

On beautiful Mount Desert Island we spent a day with the board of directors of the Maine Assembly on School-Based Health Care. We helped the group decide their strategic priorities for the next five years and create a vision for school-based health centers, literally, on a huge 4’x8’ piece of paper!

Maine Assembly on School-based Health Care (2007)

The goal of the Maine Assembly on School-based Health Care (MeASBHC) is to improve children’s success by keeping them healthy, in school and ready to learn. MeASBHC supports the development and operations of school based health care services to accomplish this goal. We have worked with them before and they recently hired us again to help them survey stakeholders and finalize their strategic plan.

Maine Association of Naturopathic Doctors (2013)

The Maine Association of Naturopathic Doctors is a professional association of naturopathic doctors (NDs) who live and work in Maine, dedicated to advancing the principles of naturopathic medicine and expanding Maine’s consumers’ access to natural, prevention-based health care. We were hired to facilitate the annual strategic planning meeting of the Association. 

Maine Board of Dental Practice (2016)

The Maine Board of Dental Practice licenses and monitors compliance among Maine’s dentists, hygienists, and related professions. We were hired to plan and facilitate a board workshop to identify next steps and action plans in moving the goals of the Board forward. We also prepared a complete report.

Maine CDC and Central Maine Regional Resource Center (2018)

The Maine Center for Disease Control and Prevention (CDC) Public Health Emergency Preparedness Unit analyzes public health vulnerabilities in areas such as disease, terrorism, weather events, and much more. The Central Maine Regional Resource Center is one of Maine’s three Regional Resource Centers, charged with developing comprehensive plans for coordinated healthcare response to public health emergencies within the region. We were hired to facilitate an HVA (“Hazard Vulnerability Analysis”) meeting among 40 regional stakeholders to discuss and score the relative risks of potential hazardous events and situations in Central Maine. We also prepared a Complete Report of the meeting which included discussion comments as well as the scoring data.

Maine Center for Disease Control (2005)

We were hired by the Maine Center for Disease Control (formerly the Bureau of Public Health) and the Muskie School for Public Service to facilitate four break-out sessions for a full-day, statewide conference on Pandemic Flu Planning for Communities.

Maine Center for Disease Control (2007)

The Maine Center for Disease Control (CDC) issued an RFP for statewide delivery of public health services. They convened a bidders conference in Augusta and asked Good Group Decisions to provide four facilitators for regional break-out sessions.

Maine Center for Disease Control and Prevention (2009)

We were hired to provide several facilitators for a statewide conference designed to develop a plan to vaccinate Maine residents against the H1N1 virus, also known as Swine Flu.

Maine Center for Disease Control and Prevention (2010)

We were hired by the Maine Center for Disease Control and Prevention (CDC) to facilitate a meeting of the Childhood Obesity Stakeholder Group, a cooperative of Maine State agencies and nonprofit organizations united to fight the obesity epidemic in children. The purpose of the meeting was to help the group make decisions about developing grant-funded programs.

Maine Center for Disease Control and Prevention – Hazard Vulnerability Assessment (2020)

Maine Center for Disease Control and Prevention (CDC) reviews vulnerabilities in areas such as epidemiology, emergency medical services, weather services, and much more. We have been hired to facilitate a meeting with statewide stakeholders to discuss and score the relative risks of potential hazardous events and situations in Maine.

Maine Center for Disease Control and Prevention – Medical Reserve Corps (2011)

Maine Center for Disease Control and Prevention (CDC) administers the Civilian Volunteer Medical Reserve Corps, a group of volunteer medical professionals that are trained and equipped to deal with public health emergencies. There are four Medical Reserve Corps in Maine and we were hired to help organize a Statewide Advisory Group made up of representatives from each Corps. We facilitated two meetings of the advisory group and prepared complete reports of each. Leigh Tillman assisted with this project.

Maine Center for Disease Control and Prevention – Outbreak Response (2011)

Maine Center for Disease Control and Prevention (CDC) develops and delivers services to preserve, protect and promote the health and well-being of the citizens of Maine. We were hired to facilitate a full-day meeting to explore and refine foodborne illness outbreak response protocols. We also provided a full report of the meeting. Leigh Tillman served as lead facilitator.

Maine Center for Disease Control and Prevention – Public Health Vulnerability Assessment (2012)

Maine Center for Disease Control and Prevention (CDC) Public Health Emergency Preparedness Unit reviews vulnerabilities in areas such as epidemiology, emergency medical services, weather services, and much more. We facilitated a meeting of over 50 statewide stakeholders to discuss and score the relative risks of potential hazardous events and situations in Maine. We also prepared a Complete Report of the meeting which included discussion comments as well as the scoring data for all 35 different situations.

Maine Dental Association (2010)

In March, the Maine Dental Association hosted the New England Dental Leadership Conference, a gathering of dentists from the six New England states that will focus on the question, “What will the practice of dentistry look like in 2020?” We were hired to facilitate this 3-day conference.

Maine Department of Health and Human Services (2005)

The Maine Department of Health and Human Services was awarded a grant to develop a statewide Oral Health Improvement Plan in collaboration with stakeholders ranging from regulators to providers. We were sub-contracted by Medical Care Development to facilitate meetings of Maine’s Oral Health Advisory Committee, to facilitate a statewide conference, and to write the resulting plan.

Maine Department of Health and Human Services (2006)

In moving to a system of Managed Care for mental health and substance abuse treatment services, the Maine Department of Health and Human Services wanted to be sure and hear from stakeholders about what was working well and what should be improved. In collaboration with the Muskie School for Public Service, we were asked to facilitate and report on a series of 14 public meetings designed to gather input. We also established a website for the benefit of the stakeholders.

Maine Family Planning (2014)

Maine Family Planning raises awareness of family planning issues and provides health care services to Mainers, especially people with limited or no income and those who are uninsured. We were hired to observe and provide feedback on an interactive training conducted by the education team.

Maine Health Access Foundation (2006)

The Maine Health Access Foundation convened 200 people at the Augusta Civic Center to discuss integration of Maine’s mental, behavioral, and physical health systems. We provided several facilitators to manage the break-out sessions.

Maine Health Data Organization (MHDO) Ad Hoc Consumer Group (2016-2018)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. We were hired to facilitate a series of meetings of an ad hoc group of consumer advisors who provided advice to MHDO on the new CompareMaine website, a tool to compare health care cost and quality options in Maine. We also provided complete reports of the meetings.

 

Maine Health Data Organization (MHDO) Board (2014)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. We were hired to help plan and facilitate a meeting of MHDO Board members to discuss the scope of data collection.

Maine Health Data Organization (MHDO) Board (2015)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. We were hired to help plan and facilitate a retreat of MHDO Board members to reflect on the past year and plan for the future.

Maine Health Data Organization (MHDO) Board (2016)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. For the third year in a row we were hired to help plan and facilitate a retreat of MHDO Board members to reflect on the past year and plan for the future.

Maine Health Data Organization (MHDO) Board (2017)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. For the fourth year in a row we were hired to help plan and facilitate a retreat of MHDO Board members to reflect on the past year and plan for the future.

Maine Health Data Organization (MHDO) Board (2018)

The Maine Health Data Organization (MHDO) is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. For the fifth year in a row we were hired to help plan and facilitate a retreat of MHDO Board members to reflect on the past year and plan for the future.

Maine Health Data Organization (MHDO) Consumer Advisory Group (2014-2015)

Working with the Human Services Research Institute, we facilitated, administered and documented bi-monthly meetings of the MHDO Consumer Advisory Group, whose purpose is to provide input and guidance to the Maine Health Data Organization (MHDO). The MHDO is a state agency that collects health care data for the purpose of research, policy development, and health care improvements. The Human Services Research Institute is building and operating a data warehouse and public website to help the MHDO provide clear information on health care costs and quality in Maine.

Maine Infection Prevention Collaborative (2010-2011)

Made up of representatives from each of Maine’s 39 hospitals, the Maine Infection Prevention Collaborative (MIPC) seeks to prevent and control health care associated infections. We were hired to facilitate regular 5-hour meetings of the Collaborative. The MIPC makes decisions by consensus.

Maine Medical Center (2010)

The Center for Outcomes Research and Evaluation at Maine Medical Center hired us to facilitate a series of focus group discussions on how prostate cancer patients receive and react to information about their prognosis. The research will be used to improve how such information is conveyed.

Maine Migrant Health Program (2014-2015)

The Maine Migrant Health Program brings health services to farmworkers across the state, such as primary care mobile medical units, outreach, case management, interpretation, health education, and referral vouchers. We were hired to plan and facilitate a strategic planning retreat and prepare a draft strategic plan with measurable objectives,  a timeline, and specific responsibilities for specific steps.

Maine Mobile Health Program (2018)

The Maine Mobile Health Program is a statewide farmworker health organization offering culturally appropriate mobile medical and nursing care and related services to patients at farmworker camps during blueberry, apple, egg, Christmas tree/wreath, and broccoli harvests, and beyond. The Maine Mobile Health Program partners with others to support the Maine Community Health Worker Stakeholder Group. We were hired to facilitate a strategic planning meeting for the Maine Community Health Worker Stakeholder Group to help the group develop a vision and identify top short-term priorities.

Maine Nursing Action Coalition (2017)

The Maine Nursing Action Coalition works to create innovative solutions where nurses are leading the way to address Maine’s health challenges. We were hired to plan and facilitate a stakeholder meeting to build shared understanding of Maine’s projected nursing shortage and to develop approaches to address related challenges.

Maine Nursing Action Coalition (Fall 2017)

The Maine Nursing Action Coalition works to create innovative solutions where nurses are leading the way to address Maine’s health challenges. We were hired to plan and facilitate a summit of stakeholders to develop approaches to address Maine’s projected nursing shortage. We also prepared a complete report.

Maine Nutrition Network (2006)

At beautiful Maple Hill Farm in Hallowell, we facilitated a full day conference for the members of the Maine Nutrition Network. About a hundred people attended. We helped the group decide their mission and specific areas of work for the next few years, along with how they should best be structured to achieve their goals. As follow up, we helped them write their strategic plan to be finalized at their annual meeting.

Maine Nutrition Network (2011)

The Maine Nutrition Network is a collaborative of public and private partners that coordinates nutrition and physical activity initiatives and contributes to policies and environments that improve the health of Maine people. We were hired to facilitate the Network’s annual meeting of about 100 people – in order to engage strategic stakeholders and partners in a discussion about the future of the Network. Leigh Tillman assisted with this project.

Maine Optometric Association (2013)

As the representative voice of optometry in Maine, the Maine Optometric Association advances the quality and availability of eye, vision, and related health care in Maine. We have been hired to facilitate a meeting among members to develop organizational priority focus areas and an action plan for the next few years. 

Maine Osteopathic Association (2009)

The organization, which is dedicated to providing professional education and services for the osteopathic profession to ensure the quality of osteopathic care to the people of Maine, hired us to facilitate a full-day retreat of the Board of Directors focusing on strategic planning. Following the retreat, we prepared a report.

Maine Primary Care Association (2008)

The Maine Primary Care Association works to strengthen and sustain Maine’s Primary Care Safety Net, providing high quality health care to underserved populations in Maine. We facilitated a board retreat, and prepared a complete meeting report that will serve as the basis of a strategic plan.

Maine Primary Care Association (2009)

For over 25 years, the Maine Primary Care Association has worked to strengthen and sustain Maine’s Primary Care Safety Net. We were hired to facilitate two meetings among representatives of Federally Qualified Health Centers (FQHCs) to discuss how to more effectively communicate medical information. We also prepared reports of each of the meetings.

Maine Public Health Association (2016)

The Maine Public Health Association (MPHA) is a member-based nonprofit organization advocating for polices and environments that promote public health and health equity in Maine. We were hired to facilitate a strategic planning retreat.

Maine Quality Counts (2011)

Maine Quality Counts builds capabilities for patient-centered, equitable and high-quality health care in Maine. We were hired to help plan and facilitate two regional roundtable discussions among health care providers and administrators in Washington and Piscataquis Counties, on emerging models of health care. As part of this project we facilitated a simultaneous meeting in Calais and Machias, connected by an Interactive TV system. We are also preparing Complete Reports of the meetings. Leigh Tillman served as lead facilitator.

Maine Quality Counts (2012)

Maine Quality Counts builds capabilities for patient-centered, equitable and high-quality health care in Maine. We were hired to facilitate a board meeting to review current strategic priorities and plan for the future.

Maine State Innovation Model (SIM) (2016)

The Maine State Innovation Model (SIM) is a partnership of health care providers, insurers, data analysts, and others with the goals of improving the health of Maine’s population, improving the experiences of Maine patients, and reducing the total costs of care. We were hired to facilitate a series of six meetings of the SIM Medicare Proposal Oversight Committee and support the Committee’s development of a proposal to explore innovative payment models for the Maine Medicare system.

Maine-Dartmouth Family Practice (2011-2012)

Affiliated with Dartmouth Medical School, the University of New England School of Osteopathic Medicine and MaineGeneral Medical Center, the Maine-Dartmouth Family Practice is a group of family practitioners serving the greater Waterville area and training resident doctors who specialize in family medicine. We were hired to help the management team develop a strategic plan to define the Practice’s future. We facilitated a series of meetings over a two-year period which resulted in a written strategic plan.

Manchester Health Department (2011)

The Manchester Health Department (MHD) provides public health services to the large, culturally diverse city of Manchester, New Hampshire (pop. 110,000). We were hired to facilitate a strategic planning process to help the MHD develop strategic goals and a framework for implementation. In addition to facilitating strategic planning meetings, we conducted stakeholder interviews and employee focus groups, and prepared a written final draft of the strategic plan.

Massachusetts Psychiatric Society (2014)

The Massachusetts Psychiatric Society represents the majority of psychiatrists in Massachusetts, promotes education, legislation, and resource allocation to address the needs and rights of the mentally and emotionally ill, and provides a supportive and informative professional community. Craig was hired to plan and facilitate leadership development training for psychiatry residents actively involved with the Society’s council and committees. Training was delivered in both a full group setting and via individual coaching.

Medical Care Development (2009)

Initially administered by Medical Care Development, the Casco Bay Coalition for Youth Substance Abuse Prevention launched a program called 21 Reasons. They hired us to facilitate an important organizational meeting that, among other things, resulted in renaming the program Casco Bay Can.

Medical Rehabilitation Associates (2009-2010)

This highly successful partnership of physicians with offices in Brunswick, Lewiston and Augusta hired us to help them better define roles and governance procedures.

Mercy Hospital (2007)

The managers and directors of the Patient Care Services division of Mercy Hospital hired us to facilitate a two-day off-site staff retreat at which we did team building exercises, expertiential learning, and strategic planning.

Muskie School of the University of Southern Maine (2007)

We were hired by the Integrated Core Injury Prevention and Control Program of the Muskie School of the University of Southern Maine to facilitate a full-day, statewide conference on how to reduce the misuse of perscription drugs. We provided multiple facilitators for the day and also prepared a report of the conference.

NAMI Maine (2016-2017)

NAMI Maine, the local affiliate of the National Alliance on Mental Illness, provides support, education, and advocacy to better the lives of those affected by mental illness. We were hired by the NAMI Maine System Reform Advisory Committee to help gather stakeholder input on indicators to measure the success of Maine’s mental health system, and to help plan action steps based on the input.

North Country Associates (2005)

North Country Associates is a leading provider of post acute Medicare skilled nursing, rehabilitation and long term care in New England. This private corporation operates 20 facilities and has about 1600 employees. They hired us to work with their senior management team over a six month period to improve communications and overall productivity, and help establish their strategic direction.

North Country Associates (2006)

North Country Associates is a leading provider of post acute Medicare skilled nursing, rehabilitation and long term care in New England. This private corporation operates 20 facilities and has about 1600 employees. They hired us to work at specific facilities to improve communications and effectiveness among department heads.

PATCH (Planned Approach to Community Health) (2007-Fall)

The Waterville area PATCH (Planned Approach to Community Health) received a significant Healthy Maine Partnership grant from the Maine Center for Disease Control to provide public health and related services. We were hired to facilitate a board retreat to discuss how PATCH will transition into its new role. We also prepared a summary report of the meeting.

PATCH (Planned Approach to Community Health) (2007-Spring)

The Waterville area PATCH (Planned Approach to Community Health) has hired us to help them establish an optimal institutional arrangement for responding to a public health delivery RFP recently issued by Maine Center for Disease Conrol. We facilitated a meeting of the Board of Directors and other key players and prepared a meeting report.

Pen Bay Healthcare Foundation (2010)

We have been hired to facilitate a meeting among five island health centers: Northhaven, Vinalhaven, Islesboro, Monhegan, and Matinicus. We will be using internet video technology. We will discuss improved collaboration and sharing resources among the island health centers.

Penobscot Community Health Care (2008)

Penobscot Community Health Care is a Federally Qualified Health Center (FQHC) serving the 38 towns of greater Bangor. Its mission is to provide access, regardless of ability to pay, for people of the region to quality community health care services, and to promote access for all in Maine. We were hired to facilitate a retreat of board members to launch the development of PCHC’s strategic plan.

Portland Public Health (2008)

The Public Health Division of the City of Portland hired us to help them develop a strategic plan. We interviewed key stakeholders and facilitated a series of management meetings that resulted in a prioritized list of activities to be done over the next three years. The plan contains specific performance measures with data presented graphically.

Providence Service Corporation of Maine (2009)

Providence Service Corporation of Maine, also known as Providence of Maine, is an organization specializing in nonresidential community-based services. We were hired to facilitate a strategic planning retreat with the management staff.

Providence Service Corporation of Maine (2010)

Providence Service Corporation of Maine, also known as Providence of Maine, is an organization specializing in nonresidential community-based services. We were hired to facilitate a focus group discussion among high school educators to explore potential opportunities for collaboration in light of new federal funding.

Quality Counts Consumer Advisory Council (2014-2015)

Maine Quality Counts is an independent health care collaborative committed to improving health and health care for the people of Maine by leading, collaborating, and aligning improvement efforts. Members of the Quality Counts Consumer Advisory Council provide  input and guidance to ensure that Quality Counts programs and initiatives appropriately reflect the consumer/patient perspective. We were hired to plan, facilitate, and document a series of regular meetings of the Consumer Advisory Council.

Quality Review Committee (2005)

The Quality Review Committee is a state-chartered group with responsibilities to review the quality of work that Elder Independence of Maine delivers to about 3,000 consumers of home-based care services throughout Maine. They hired us to facilitate a strategic planning session to re-consider their overall mission and scope of work.

Quality Review Council (2005-2012)

The Quality Review Council is established by state law to review homecare services provided by Elder Independence of Maine. The Council reviews quality reports and also works on short-term, high priority projects to improve home care. We were retained to facilitate all regular meetings of the Council.

Redington-Fairview General Hospital (2008)

We were engaged to facilitate a mission retreat by Redington-Fairview General Hospital, an independent community hospital located in Skowhegan, Maine, that has provided quality, comprehensive health services to the residents of Somerset County since 1952. At the retreat we helped the organization develop a mission statement that is simple, understandable and compels enthusiasm.

Reducing Youth Obesity in Maine (2010)

The Daniel Hanley Center for Health Leadership was asked by Health Policy Partners of Maine to convene a forum that would bring together key leaders representing a wide range of interests. We were hired to facilitate a full-day discussion among educators, private employers, and environmentalists to develop strategies to reduce youth obesity in Maine.

Sacopee Valley Health Center (2009)

We were hired to facilitate a board retreat to develop a new strategic plan for the Sacopee Valley Health Center, located in Porter, Maine, which has been delivering comprehensive health care services to the Sacopee Valley since 1976. In preparation for the retreat, we tabulated and analyzed the results of a community-wide survey conducted by the Health Center. We also prepared a report of the board retreat.

Sacopee Valley Health Center (2012-2013)

Sacopee Valley Health Center, located in Porter, Maine, has been delivering comprehensive health care services to the Sacopee Valley since 1976. We were hired to help facilitate a staff retreat and a board retreat to assess progress on past strategic plan goals and plan for the future. We also surveyed the staff, board, and community to gather input ahead of the retreats.

Sacopee Valley Health Center (2015)

Building on our past work with the Sacopee Valley Health Center in Porter, Maine, we were hired to conduct a staff survey among the Health Center’s nearly 50 employees. Results from the survey will be used to help plan future staff and board retreats and to consider future changes at the Health Center.

Sacopee Valley Health Center (2015-2016)

Building on our past work with the Sacopee Valley Health Center in Porter, Maine, we were hired to help plan and facilitate a staff retreat to work on strategic issues and plan for the future. We also prepared a complete report of the retreat.

Sacopee Valley Health Center (2017)

Sacopee Valley Health Center in Porter, Maine, has been delivering comprehensive health care services to the region since 1976. As in the past, we helped facilitate a series of leadership team and board meetings to assess progress on past goals and to update the Center’s strategic plan for the future.

Shalom House (2006)

Shalom House helps hundreds of people with serious mental illness each year by providing affordable housing where people can escape the stress of homelessness, hunger, and isolation. We were hired to deliver training on communications and conflict management styles.

Shalom House (2007)

Shalom House helps hundreds of people with serious mental illness each year by providing affordable housing where people can escape the stress of homelessness, hunger, and isolation. We were hired to deliver training to staff on stress reduction. Via a number of interactive games and activities, we discussed the causes of stress, reactions to stress (healthy and unhealthy) and developed a list of strategies to reduce stress.

Shalom House (2010)

Shalom House provides an array of community based services and quality housing for adults living with severe mental illness in Maine. We have been hired to facilitate a full-day retreat, among staff from all over the state, focused on team building and improving productivity and efficiency.

St. Joseph’s Manor (2007)

St. Joseph’s Manor offers a range of nursing home services including assisted living, skilled nursing care, and adult day care. This private, non-profit provides a true continuum of care at its beautiful Portland facility. We were hired to help the board analyze their current situation and establish strategic goals.

State of Maine Board of Dental Examiners (2016)

The Maine Board of Dental Examiners licenses and monitors compliance among Maine’s dentists, hygienists, and related professions. We were hired to plan and facilitate a board workshop to determine top priorities for the next year and to clarify roles and responsibilities of the board.

Statewide Quality Improvement Council (2017)

The Statewide Quality Improvement Council (QIC) represents people served by the Maine Department of Health and Human Services by advising the Commissioner on issues of statewide system implementation, advising the Community Mental Health and Substance Abuse Block Grant process, and working to ensure that Maine provides quality mental health and substance abuse services in an environment of respect and empowerment. We were hired to plan and facilitate two strategic planning meetings to build shared agreement on vision, mission, values, an action plan, and committee responsibilities. As a result we prepared a Complete Meeting Report and a Draft Strategic Plan.

 

Tri-County Mental Health Services (2012)

Tri-County Mental Health Services delivers state of the art mental health, substance abuse, habilitation, and life skills services to the people of Maine. We were hired to facilitate a staff training session.

United Way of Mid Coast Maine (2009)

This United Way, based in Bath, hired us to facilitate discussion among providers of mental health service in the Mid Coast region in order to identify gaps in service and to plan for improved service delivery in the future.

University of New England College of Osteopathic Medicine (2011)

Founded in 1978, with campuses in Portland and Biddeford, the University of New England College of Osteopathic Medicine trains students to become osteopathic physicians. The Dean of the College convened a conclave among all the faculty to discuss the future of the College. We were hired to facilitate and provide a complete report of the conclave. In addition to discussing strategic issues we also did some team building.

VNA Home Health Care (2007)

VNA Home Health Care is a major provider of home health and hospice care affiliated with Mercy Hospital and serving families throughout Cumberland and northern York Counties since 1921. We facilitated a multi-day leadership retreat at Camp Kieve on the shores of Damariscotta Lake where we worked on strategic planning and team building.

VNA Home Health Hospice (2014)

VNA Home Health Hospice provides in-home care, skilled nursing, social work, physical therapy, and hospice services throughout Maine. We were hired to help plan and facilitate a two-day off-site retreat among executive leaders that included team building and strategic and operational discussions.

Volunteers of America Northern New England (2009)

Volunteers of America Northern New England hosted a statewide conference to confront the problem of misuses of prescription drugs. Participants from the medical, pharmacology, law enforcement, substance abuse treatment & prevention, and mental health fields discussed how medicine moves from health to hazard, what can be done to intervene in the diversion process and what some communities across Maine are doing to tackle this growing concern. We were hired to facilitate the conference as well as follow-up meetings with the leaders to define next steps.