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A Complete Listener

A Culture of Listening

A problem defined is half-solved

A way to say no

A way to talk



Act as if

Action precedes understanding

Adapt, migrate, or perish

Admit mistakes


Affirm to get along

Agenda and Meeting Tips

Agenda setting access

Agendas should have times

Agendas with end times are efficient

Agreements stand until changed

Align purpose, technique, attitude

Alignment between words and deeds builds trust

All in

Alternative solutions

Answer the question

Are you listening? Four levels of proof


Ask, don’t tell

Assumptions lead to trouble

At home and in families

At least two ways

Attribution Bias


Before and After

Best solutions begin with self

Best we could with what we had

Brake in advance

Bring you

Business Cards Rock!

Carrots are better than sticks

Categorical Judgment

Causes of conflict, and cures

Chairs in a circle

Change or accept

Change to stay the same

Changing the process is rarely the solution

Characteristics of Good Meeting Facilitators

Characteristics of High Functioning Groups

Cheap fiction or great literature?

Choices are never perfect, choose anyway

Citizen Democracy

Clarify, discuss, decide

Closing comments

Coalition membership

Come to the meeting!


Conflict Mediation Basics

Conflict Prevention, Management and Resolution

Conflict resolution steps

Connect with a higher purpose

Connect with your mission


Consensus at the core

Consensus Decision Making Steps

Consensus doesn’t mean casual

Consensus for endurance

Contain disagreement

Craig’s Ground Rules for Conflict Resolution

Credit the group

Criticism private

Decide how to decide

Decision method right-sized

Define the edges

Demonstrate listening



Difference between launch and land

Different views

Direct communication

Direction more important than pace


Do what you say

Do What’s Light

Doin’ Good

Don’t just do something, sit there!

Don’t leave me hanging! – Advice for e-communication

Double-check your decision

Earth community

Empathy and Respect

Encourage volunteerism


Everyone’s job is no one’s job

Face-to-face is still the best



Fast or Good?

Feedback & Performance Evaluation

Feedback is a gift

Feedback please

Femaleadership – Benefits of Women in Leadership

Fertile soil helps creativity

Find what makes you great

Flat for planning, stacked for doing

Foretell the sunny side

Free from past

Freedom of speech

Get a second

Good deeds and Mr. Goodbars

Good Group Tips in the Jury Room

Good in everyone

Good information compels

Good Meeting Guidelines

Google Docs for Group Reports


Ground rules

Ground Rules

Group Decision Making Steps

Group Decision Method – When to Apply Which Method

Group Decision Methods – from Dictatorship to Consensus

Hands off

Head, heart, and hands

Heads up

Hear, hear

Here’s What I Heard

High ground

High School Facilitator

Hot hand

How to build community – Food!

How to call on people

How to decide what you don’t decide

How to Determine Value

How to facilitate meetings – Four Essential Functions

How to Form a Committee – 5 Essentials

How to get a group to cut down a list

How to get movement in a meeting

How to handle rule-breaking

How to handle the person who talks too much

How to handle when someone walks out

How to have an effective meeting – the basics

How to help have a great meeting – Responsibility for Attitude

How to make decisions in small groups – Mini-Multi-Vote

How to move forward

How to move on

How to NOT be invisible in meetings

How to prevent conflict – Build Shared Understanding

How to show the big picture – Use a Handout

How to talk across our political divide

How to Talk to an Adversary, with Respect

How to Untangle a Conflict

How to Use Microphones for Group Interaction


I am the Solution

I believe in us

I didn’t do anything wrong

I don’t know

If it fits in my head, it’s probably too small

If you could have a superpower

If you don’t have a stake, get out of the way

If your glass is half empty, get a smaller glass

In-front-of messaging




Interest-Based Bargaining: A Creative Approach to Collective Bargaining

Interests rather than positions

Intergenerational Communications – How to talk about it

Is it okay to shut someone down?

Is your idea worthy of group time?

It’s the planning, not the plan

Jokes and Sarcasm Reveal Character and Culture

Just enough

Keep your strategic plan off the shelf

Key ingredients for collaboration (it’s way more than IT)


Know your lines

Know Your Lines

Last minute decision making

Lawn signs and bumper stickers

Leaders consider multiple interests

Leaders hold secrets


Leadership is inspiring, not requiring

Learn a lot fast in the room

Learn about somebody different

Let a small group resolve it

Let people change plans

Let things die

Light hand on the tiller

Light of God in Every Person


Listen to your enemies

Long term collaboration needs special effort

Loose in the harness

Lose now, win later


Make amends

Make deposits before withdrawals

Make others look good

Make the most of your pre-meeting

Many presentations quick? How to do that!

Many Stories, Many Truths

Many Ways to Make Group Decisions

Measure to manage

Meeting Facilitation Techniques

Meeting Guidelines Written

Meeting introductions

Meeting Planning Steps for Facilitators

Meeting Room First Impressions Matter

Meeting Room Set Up – Jamestown, Rhode Island

Meeting Room Setup for Max Effectiveness

Men, Make Room

Mis-takes to high stakes

Moral compass

Morality as agreed

More wagging, less barking

Move in your meetings


Multiple truths


My first thought is probably not my best

My part

My responsibility


Name leads

No complaining without contribution

No one dominates

No one’s writing anything down!

Nonprofit Collaboration

Not all about money

Not her fault, her type

Objectives, agenda, ground rules

Okay to change plans and rules

Okay to change your mind

On behalf cautions


Opt out


Our interests

Outside influence

Outside issues

Peace and profit

People are complicated and colorful

Plan, meet, write-up


Positive feedback

Principles to Help Groups in Conflict

Providing structure provides fairness

Public input in many ways

Putting people in boxes is not okay

Ready for Good from Anywhere


Recommended Books and Links


Reflective pause


Resentments have roots in expectations


Revenge is never a reason


Right to be wrong

Robert’s Rules of Order – Key Principles Explained

Role of the Chair Person

Round Robin

Rules and relationships

Rules first

Say it with a sign

Say your third thought

Science trumps intuition

Self evident

Separate inputs from outcomes

Seven Secrets for Successful Meetings

Shared expectations minimize conflicts

Shared values

Shared vision required

Should facilitators make suggestions?

Show What You Think



Six Simple Ground Rules for a Civil Conversation

Small goals

Someone Neutral in Charge of the Process

Speak your truth and let go

Stakeholders at the table

Start with a question


Strategic Planning Overview

Strategic quitting

Straw vote

Strengths, weaknesses, opportunities, threats

Strong Decisions Vs. Weak Decisions

Structure sets you free

Table discussion guides

Take a break

Take a step

Take breaks to make more of your meeting

Talk or listen

Tasks and Relationships

Teacher Appreciation

That’s the way it looks from here

The best arguments

The Best I Can Do Is Pray

The Potato Salad Solution

The Right to Understand

The seduction of urgency

The Why and What of Positive Group Dynamics

Things undone

Three times considered

Three Ways to Keep Your Plan Alive

Three Ways to Shred Rapport

Time-Lapse Room Set Up

Tips for Moderating Panel Discussions

Tips for Running Effective Meetings

Transparent Facilitation

Trust takes over

Two Conditions for Conflict Resolution

Understanding and Trust: Both Required

Understanding first

Understanding is always partial

Unique Room Set Up

Us over me

Use the Screen for Reflecting

Want creativity? Make room.

What is a Good Group Decision?

What is a vision statement?

What’s the problem?

What’s next?

When someone throws a brick at you

When to unpack conflict as a group

When you speak from personal experience

Whole Picture in Brief

Why 16-year-olds should vote

Win with grace

Work with energy

Write on the walls

Write stuff down

Written words clarify

You decide how

Zoom Facilitation Tips and Tools

Zoom Meeting Basics