Tips, Videos, Handouts

Direct communication

Good Group Tips

In principle, the shortest distance between two points is a straight line. When it comes to communications between two people, the shorter the better. It’s often easier to get information indirectly, and usually more fun. But indirect information is more like entertainment than fact. Direct communication builds true understanding.

Practical Tip: If you are wondering what someone thinks about something, or why they did something, or what they plan to do in the future, ask them directly. Do not speculate about it with others. Do not proceed based on assumptions. Get the story straight from the source. If you want someone to know what you think, or why you did something, or what you plan to do, tell them. Do not be silent, sneaky, or circuitous and “let them figure it out.” When you hear information indirectly like “she thinks this,” or “he said that,” know that what you are hearing is out of context, altered by the messenger, and only one side of the story.

Good group decisions are built on true understanding and true understanding comes straight from the source.

Put the Tips in action for your group. Click here to learn about Craig’s Keynotes and Seminars.


Good Group Tips

In principle, one vote per person works well to assess support for a single issue or to choose a single candidate, but to establish several top priorities from among a long list or to assess group preferences among multiple choices, try a multi-vote. A multi-vote is where each group member is given three or more votes to allocate among several alternatives. For instance, after identifying several ways to solve a problem and writing them all on the wall, each group member might be given three small sticker-dots (votes) and told, “Put your sticker-dots on your three favorite ideas.”

Placing two or even three stickers on a single item is typically allowed. After voting, the whole group can step back and see how the votes are distributed among all the ideas. There is an immediate shared sense of the group’s top priorities.

Practical Tip: Use a multi-vote to decide where to focus conversation. Rather than continue conversation about a whole list of ideas, multi-vote results indicate which ideas are worth further group consideration, and which are not.

To use multi-vote results to actually make decisions, have repeated rounds of multi-voting with each round limited to the top priorities of the previous round.

Apart from using sticker-dots, there are several other multi-vote methods such as hand-written or on-line surveys. Some groups use keypad voting where each participant is given a remote keypad and results are digitally tabulated by a computer and displayed graphically on a screen.

Multi-voting is a great way to quickly engage all participants and immediately see preferences of the group as a whole.

– Craig Freshley

Click here for one-page PDF of this Tip, a great way to print or share.

Put the Tips in action for your group. Click here to learn about Craig’s Keynotes and Seminars.